FAQ
Buy/Sell
- How can I buy Bitcoin/Litecoin/Bitcoin Cash/Ethereum/Dogecoin?
- How can I place a buy/sell order?
- Where can I view my previous buy/sell transactions?
- I sold Bitcoin/Litecoin/Bitcoin Cash/Ethereum/Dogecoin, when does it reflect on my Turkish Lira balance?
- I bought Bitcoin/Litecoin/Bitcoin Cash/Ethereum/Dogecoin, when does it reflect on my balance?
- How are Bitcoin/Litecoin/Bitcoin Cash/Ethereum/Dogecoin prices defined?
Membership and Account Approval
- I get "Credentials are not verified" error. What should I do?
- I am not a Turkish citizen. How can I sign in Koinim?
- How can I get an account confirmation to deposit Turkish Lira on Koinim?
- How can I be a member of Koinim?
- I would like to create an institutional account on Koinim. What should I do?
- I want to change my Koinim account defined ID/residence information. What should I do?
Cyrptocurrency Transfers
- Why does my Litecoin withdraw request stay on hold?
- When does Ethereum that I transfered from my Koinim account arrive to recipient?
- When does Dogecoin that I transfered from my Koinim account arrive to recipient?
- When does Bitcoin/Litecoin/Bitcoin Cash that I transfered from my Koinim account arrive to recipient?
- How can I transfer Litecoin from my Koinim account to another account?
- How can I transfer Ethereum from my Koinim account to another account?
Limits
- How much are the lowest and highest withdrawal and deposit limits?
- Where can I access Turkish Lira withdraw/deposit limits?
- I would like to increase Turkish Lira withdraw/deposit limits. What should I do?
- What are the lowest and highest Turkish Lira withdraw/deposit limits?
- What are the lowest and highest Litecoin withdraw/deposit limits?
- What are the lowest and highest Dogecoin withdraw/deposit limits?
Turkish Lira Deposits and Witdrawals
- How can I cancel Turkish Lira withdraw request?
- I get "Insufficient balance" error when placing a Turkish Lira withdraw request. What should I do?
- Can I make money transfer to Koinim using credit or İninal card?
- Can I transfer Turkish Lira from ATM to Koinim account?
- How can I withdraw Turkish Lira from Koinim?
- How long is "First Turkish Lira deposit transaction" confirmation time?
Account Management
- I want to close my Koinim account. What should I do?
- How can I change my Koinim account defined phone number?
- Where can I access my Koinim bill?
- How can I cancel double-step verification (2FA) application?
- I don't have an access to my phone defined double-step verification application. What should I do?
Security
- I forgot my password. What should I do?
- I want to change my password. What should I do?
- Phishing Attacks
- How can I create a safe password?
- Can I trust Koinim?
- I don't have an access to my Koinim-defined e-mail. How can I view balance of my account?