After you log in to your Koinim account, click on "- Withdraw" option under "Account Transactions" headline. Select to “Withdraw Ethereum” on the opening page then write the amount you wish to withdraw on amount box and the wallet address on address box. When you fill all the information and click "Withdraw Ethereum" button, Google Authenticator (2FA) password is asked for your own process security. By entering your password, you can start Ethereum withdrawal processing.
Koinim does not support transfers that transferred from Smart Contract, Bitstamp etc. platforms.
Your transactions which are queued, are "On hold" status. If the transfer is in right format and made to the right address, transaction passes to "In progress" status and your transfer which falls into the network seems as "Unverified Transaction" until it gets its first confirmation.
You can follow your transfer on https://etherscan.io/
0,001 ETH withdrawal fee is charged on Ethereum withdrawals. A part of the fee is transfered to Ethereum miners for a quick transfer.
Check out our article entitled, How much are the lowest and highest withdrawal/deposit limits? to learn the transaction limits.
If transfer is not in the right format and not made to a proper address, it is kept "On hold" status.For process controlling, you can contact our support team on Contact Us page by choosing "Crypto-currency Withdrawal Transaction" headline.