For current balance on your account, you can contact our support team on Bize Ulaşın page by choosing “Hesap Yönetimi” headline. Koinim accounts which are not accessible for problem solving should be closed. Our support team requests a security confirmation about owning the account by yourselves and after the confirmation, your account is closed. Your old account related balance is transferred to your new account which you sign up with a different e-mail address.
I don't have an access to my Koinim-defined e-mail. How can I view balance of my account?
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