I don't have an access to my phone defined double-step verification application. What should I do?

Access to your Koinim account won't be possible in some instances like smart phone change, formatting or changing app to another smartphone. You can re-install Google Authenticator or you can re-create a password to access your account with the 14-digit password you backup in a safe written or digital environment on your first install.

If you did not backup the key code, please follow the steps below for a new double-step verification(2FA) setup.

•  Write your e-mail address and password on the login screen.
•  Click "If you can not access to your Authenticator installed device"       on the opening screen.
•  Enter SMS code sent to your mobile phone.
•  Your existing double-step verification (2FA) description is cancelled. When you  log in, scan barcode again or copy and paste the key code to complete installation.

For more detailed information, check out our article entitled How can I install double-step verification (2FA) application?