Why does my Bitcoin Cash withdraw request stay on hold?

Your Bitcoin cash withdrawal request is on hold due to one or more cause undermentioned.

• Transfer to a wrong address which is not abide with Bitcoin Cash format. (addresses starting with an CashAddr "q" or "p" are supported.)
• Occasional safety control of withdrawal transactions, completed within written/verbal approval of user.
• Decreased Bitcoin Cash amount in "Hot Wallet" wallets on days with increased work density.

On-hold transfers put into process or cancelled to refund as per your request. For your related request, you can contact our support team on Contact Us page by choosing "Crypto-currency Withdrawal Transactions" headline.