Double-step verification (2FA) is a security precaution against the case of a stolen account password. A confirmation code is sent to your registered phone number on Koinim for your each sign in. Regarding this confirmation code, your account won't be accessible without your consent unless your phone is stolen or missed.
Click on "Send the application to my phone" button on your smart phone's operating system to set up double-step verification (2FA) application. Set up Google Authenticator with the link sent via SMS to your mobile phone Scan it to the application by following respectively, the data matrix when you click on the "Show Data Matrix", "+" sign on the right upper corner of Authenticator and "Scan bar-code" option. Pay attention to your device's time settings is synchronised to Turkish time zone (GMT+3/UTC+3).
If you are login on a smartphone or you could not scan the data matrix of an unknown reason, you can complete installation with copy paste the key code consist of letter and numbers under the data matrix and start creating a password. Back up your key code in a written or digital content which is safe and accessible only by you. In case of missing your access to your mobile phone or forgetting your password, you can re-install with your backup key code. If any of the copies are lost or damaged, you can use other copies you backed up to install again.
Passwords are re-created in 30 seconds interval. You can use the password on signing in to your account, transfers and buying/selling transactions. If you keep having problems despite of stated instructions, you can contact our support team on Contact Us page by choosing "Google Authenticator" headline.